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Hot Water System Warranties Explained

hws warranty

Water heater warranties are an important element of a new system purchase because they will provide your main safety net should anything go wrong. Though you hope your system will have no issues, some of the most common reasons to make a warranty claim include:

  • Faulty parts
  • Water heaters not performing due to a manufacturing issue
  • Any issue with the system due to poor manufacturing

A warranty provides reassurance to the customer and allows them to be compensated should there be any faults with their purchase. In this article, we’re providing a rundown of what is and is not covered by warranties, as well as providing advice on how to make a claim.

leaking hws

What is a Hot Water System Warranty?

A simple definition of a warranty is a guarantee provided by the manufacturer, store, or similar authorised party regarding the quality and condition of their product. Usually, the warranty will cover damages or malfunctions and sometimes the necessary repairs, replacements, and labour costs associated with fixing the issue. It’s important to be aware there are always conditions as to what is covered and what isn’t by any warranty, so consumers need to know the details of their warranty.

There are a few different types of warranty for hot water systems in Australia, including:

Manufacturer’s warranty: This is the basic warranty that comes with most systems and will cover flaws, faults, and issues with the system’s parts and craftsmanship. The length of a manufacturer’s warranty is usually between 6–12 years, depending on the brand and model.

Extended warranty: Certain manufacturers will offer an extended product warranty for their models. For an additional cost, you’ll receive benefits including more expansive coverage for components and repairs that exceed the limitations of the standard warranty. The extended warranty will offer a longer period of coverage for your water heater.

Labour warranty: Parts are usually covered by a warranty. However, the labour cost is often not. Depending on the system you’ve purchased, you may have lifetime labour protection which will cover the cost of repairs, replacements, and labour.

Home warranty/home insurance: This refers to external warranties and insurance that may cover appliances, including your hot water system. You’ll need to check your insurance policy to see whether your hot water system is covered.

home insurance policy

Coverage Details

Most warranties will cover problems that are either the fault of the manufacturer or are a result of the system not performing to the level it should. This could include faulty parts, issues due to manufacturing, or anything defective about the delivered product. For example, if a heat pump has defects, you should be able to get the faulty parts replaced.

Most warranties exclude any problem caused by poor installation, mistreatment of the system, poor upkeep, outside factors (impact, weather damage, etc.), or anything that can be reasonably considered the fault of the homeowner. If the infraction is serious enough, it could even void your water heater warranty. If you have insurance, it may cover issues (for example, weather damage) that a warranty will not, so it is worth investigating this.

The length of your water heater warranty will vary depending on the model, brand, and price of your unit. Usually, it’ll be somewhere between 6 and 15 years, but you need to check the specific warranty for the unit you’re purchasing.

The Claims Process

Occasionally, things will not go to plan and you’ll need to make a claim. The following is an outline of the steps you’ll need to take.

Step 1: Gather proper documentation including proof of purchase and installation and service records. Make sure these documents include vital information such as the serial number, model details, date of installation, and service records.

Step 2: Contact either the manufacturer or the company you purchased the unit from and notify them of the problem you’re experiencing. Follow procedures to organise a plumber to come examine your model.

Step 3: Licensed technicians or plumbers will come to inspect your system to diagnose the problem and confirm the issue is covered by warranty. You should receive a detailed report outlining the inspection and the issues found. This will specify the faulty part(s) of your system that needs replacement.

Step 4: Submit the report you’re given to the manufacturer along with a formal request to assess your claim.

If the request is approved, the manufacturer will organise any repairs or replacements needed. Skilled, licensed tradesmen will perform the task of fixing your system.

fixing hot water on the wall

Tips for Maintaining Your Warranty

Service your system annually: Having a hot water technician or plumber check up on your system once a year will help keep all parts of your system running smoothly and increase the lifespan of your heater.

Have your system professionally installed: A licensed professional will know exactly how to install your system safely. Improperly installed systems can result in voiding your warranty.

Have all repairs performed by a professional: The risk of DIY repairs, beyond safety issues, is you may make the problem worse and accidentally void the warranty.

Follow the manufacturer’s manual and instructions: Misuse of your system or using your hot water unit in a way it wasn’t designed for can result in damage. If it can be proven the damage is due to misuse, your claim will not be successful.

If your hot water system has a storage tank, it’s worth having it flushed of sediment: Minerals and debris build-up can lead to issues such as low water pressure and inconsistent heat.

FAQ Section

How long do hot water system warranties usually last?

Standard warranties tend to last between 6 and 12 years. This will vary depending on the brand, unit model, and type of hot water system you have purchased. Details of your warranty coverage should be included with your unit.

Who provides extended warranties for hot water systems?

Extended warranties are sometimes offered by manufacturers and are a sign that they have faith in their product. It’s a sign the unit features quality parts and will last for a longer duration.

What factors can void a hot water system warranty?

Every warranty will have exclusions that will not be covered by the conditions of the warranty. Some of the most common factors that can void a warranty include:

  • Degradation caused by expected wear and tear: No system will last forever, and some wear is to be expected over time.
  • Improper installation: This usually happens through DIY installation by an unqualified party.
    Problems caused by poor maintenance: The manufacturer won’t take responsibility for the poor upkeep of the system.
  • Negligence on the owner’s behalf: If there is evidence that damage to your system is your fault, it will void the warranty.
  • The warranty has expired: Most warranties have an expiration date, so if it’s been a few years since purchase, you’ll need to check that you’re still covered.

hot water system components

Understanding a Warranty is Essential for Any Customer

Ideally, you’ll never have to use your warranty, but you’ll be glad it’s there when you need it. Warranties allow you to claim repairs and replacements for faulty equipment, thereby protecting your investment. It is important to understand both the lifespan of your warranty and exactly what is covered. Just as essential is knowing the exclusions and what actions could potentially void your coverage.

Same Day Hot Water Service offers a range of services and is here for all your hot water needs. Whether you need to purchase a new system or need to repair or service your current unit, we’ve got you covered.

If you want to review your current warranty or discuss your hot water needs, get in touch with our friendly, expert team today!

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