When your hot water system stops working, the immediate priority is getting hot water back. If you are planning ahead, you may have more time to compare your options. Either way, a few details about your existing system and household can help make the replacement process clearer.
A replacement may involve installing a similar unit in the same location, or changing to a different type of system. The work required will depend on the property, the selected model and the existing connections.
If it is safe to do so, take a photograph of your existing unit and its information label. The label may include the brand, model number and capacity.
Also note:
You do not need to identify every component yourself. These details simply help the installer understand the job.
A similar replacement may suit households that are happy with their existing system and want to retain the same general type. The installer still needs to confirm the new model’s dimensions, connections and installation requirements.
You may want to compare a heat pump, electric storage, gas continuous-flow, gas storage or solar hot water system. The options available depend on your property and household.
Changing system type can affect the work required. For example, the proposed installation may need a different location, connection or amount of space. Ask for the complete installed cost and any assumptions behind the quote.
A hot water system should suit both the number of people in the home and how they use hot water.
Think about:
An installer can use this information to recommend a suitable system and capacity. For continuous-flow models, expected simultaneous demand is also an important consideration.
The available space can affect which systems are suitable. An installer may need to check:
Tell the installer if you want to move the system, as relocation can change the scope of work.
Ask what the quote covers before comparing prices. A useful quote should identify the proposed model and explain the work included.
Questions to ask include:
A clear comparison helps you understand the total job, not just the price of the appliance.
If your hot water system has stopped working, note any symptoms you can observe safely, such as an error message, a leak or a change in water temperature.
Do not attempt gas or electrical repairs yourself. If water is leaking near electrical equipment, keep clear and seek professional advice. A technician can assess whether repair or replacement is appropriate.
When the new system is installed, ask for the manual, warranty details and an explanation of the controls. It is also useful to ask:
Keep the installation invoice and model details with your warranty documents.
No. You can discuss other options, although their suitability depends on the property and installation requirements.
Not necessarily. Compare the installed price, expected energy use, maintenance requirements and suitability for your household. Running costs vary with the system, tariff and how hot water is used.
Availability depends on the location, system and work required. Contact the provider with your address and details of the existing unit to discuss the available appointment and replacement options.
Same Day Hot Water Service can help you discuss suitable replacement systems and installation options. Have your existing system’s details and a few photos ready when you enquire.